1. No RV/TP LED ont he local head, other side works perfect.
This LED displays that there is a connection from our local head to the remote side, and/or there is an active device connected to it.
We would suggest checking the following first:
- On the remote end is there an active device connected to the laser head and does the active device link up with the laser head?
- The remote end's local IP has to match with the local site remote IP and Vica versa.
- If there was an IP change onto the laser heads we suggest a restart.
2. I forgot the password to the device how can I access the device?
In this cas we will need the serial number of the unit in question. Please send it to support@geodesy-fso.com and we will generate a new password. This password will let you login once to change the password.
3. I'm unsure what is the IP address of the device.
In this case connect your PC to the laser head and turn of all other active devices with IP address. Turn off the computers firewall and run a BROADCAST ping. (ping 192.168.100.255) in this case the first device will answer the laser head.
4. I can not ping across the laser head.
In this case, try to ping the other sides laser head, and if this answers the problem should be somewhere else.
5. After connecting the POE injector the laser head does not turn on.
The IEEE802.11af standards on several points are just giving guidance on the values of the POE devices. The Geodesy FSO POE devices were designed respecting these values in fact some PSU manufacturers don't, and due to these value definitions it is possible that the POE injector won't turn on the power. We would suggest using POWERDSIGN POE injectors.